1. Information We Collect
We collect information you provide directly to us when using our Perfect Pet symptom checker service:
- Pet Information: Pet type, breed, age, weight, and other characteristics you provide
- Symptom Data: Symptoms, concerns, and responses to assessment questions
- Usage Information: How you interact with our service, pages visited, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide symptom assessment results and recommendations
- Improve our service and develop new features
- Connect you with veterinary professionals when requested
- Send you relevant health information and service updates
- Ensure the security and integrity of our service
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Your Consent: When you explicitly agree to share information
- Veterinary Consultation: When you request to connect with veterinary professionals
- Service Providers: With trusted partners who assist in providing our service
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure data centers and infrastructure
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as improving our services or maintaining security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a structured format
- Opt-out: Opt out of certain data processing activities
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze service usage and performance
- Provide personalized experiences
- Ensure security and prevent fraud
You can control cookie preferences through your browser settings, though this may affect service functionality.
8. Children's Privacy
Our service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Through our website contact form
- By email at privacy@perfectpet.com
- By mail at our registered business address